We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vita-maple.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vita-maple.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vita-maple.com.

VitaMaple Return, Refund & Cancellation Policy

At VitaMaple, we are committed to providing high-quality products and excellent customer service. This policy outlines your rights and our responsibilities regarding returns, refunds, cancellations, and deliveries, in accordance with applicable Canadian consumer protection laws, including provincial consumer protection legislation and the Competition Act (Canada).

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused and unopened.
• The product remains in its original packaging.
• The product is in the same condition as when it was delivered.
• Proof of purchase is provided.

To request a return, please contact:

Email: support@vita-maple.com

Please include:

• Order number
• Reason for return
• Photos (if the product is damaged, defective, or incorrect)

Returns sent without prior authorization may be refused.

2. Refund Policy

Once your returned item has been received and inspected, we will notify you by email of the outcome.

If approved:

• Refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method.
• Processing times by banks and payment providers may vary.

Shipping charges are non-refundable unless:

• The item arrived damaged;
• The wrong product was sent; or
• The product is defective upon arrival.

3. Damaged, Defective or Incorrect Items

If your order arrives:

• damaged,
• defective,
• incomplete, or
• you received the wrong item,

please contact us within 7 days of delivery with photographs of:

• the product,
• the packaging,
• and the shipping label.

After verification, we will provide an appropriate remedy, which may include:

• a replacement,
• a refund, or
• another solution as required under applicable Canadian consumer protection laws.

4. Non-Returnable Items

For health, hygiene, and consumer safety reasons, the following products cannot be returned once delivered unopened, opened, or used, unless they are defective or required by applicable law:

• Opened cosmetics
• Creams
• Oils
• Sprays
• Personal care products
• Skin-tight clothing
• Underwear
• Eyeglasses
• Electronic devices that have been opened or used
• Gift cards
• Downloadable or digital products
• Items marked as Final Sale

This policy does not limit any rights that cannot legally be excluded under Canadian consumer protection legislation.

5. Product Results Disclaimer

Individual results vary from person to person.

Product descriptions, testimonials, and marketing materials are provided for informational purposes only and should not be interpreted as guarantees of specific outcomes.

Customers should always use products as directed on the packaging.

6. Order Cancellations

Orders may be cancelled within 24 hours of purchase at no charge.

After 24 hours:

• your order may already be in processing,
• packed for shipment, or
• dispatched.

Once an order has entered fulfillment, cancellation may no longer be possible.

To request a cancellation, email:

support@vita-maple.com

Please include your order number as soon as possible.

7. Late or Missing Refunds

If you have not received your refund after receiving confirmation:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your financial institution.

Financial institutions may require additional processing time before funds appear.

If you still have not received your refund, please contact:

support@vita-maple.com

8. Failed Delivery, Returned Parcels & Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate, including:

• Full name
• Delivery address
• Postal code
• Telephone number
• Email address

VitaMaple is not responsible for delivery failures caused by:

• incorrect or incomplete addresses,
• invalid contact information,
• refusal of delivery,
• failure to collect the parcel,
• failure to respond to courier notifications, or
• failure to respond to reasonable communication attempts by our customer service team.

Customers are expected to receive or collect their parcel within the collection period established by the courier (typically around 7 days, depending on the carrier).

Failure to collect a parcel, repeated absence during delivery attempts, or ignoring courier collection notices is considered a failure to participate in the delivery process.

Returned parcels resulting from the circumstances above may be subject to:

• return handling fees,
• reshipping charges, and
• additional shipping costs before a replacement shipment is sent.

Shipping fees paid on the original order are non-refundable in these situations.

9. Canadian Consumer Law

Nothing in this policy limits or excludes any rights you may have under applicable Canadian consumer protection legislation.

Under Canadian consumer protection laws:

• Consumers are entitled to receive goods that are as described, of acceptable quality, and fit for their intended purpose.
• Where products are defective, damaged, or not as described, customers may be entitled to remedies such as repair, replacement, or refund, depending on the circumstances and applicable provincial legislation.
• Once VitaMaple has shipped an order to the address provided by the customer and the courier has made reasonable delivery attempts or made the parcel available for collection, VitaMaple has fulfilled its delivery obligations.

If a parcel is returned because the customer:

• provided incorrect shipping information,
• failed to collect the parcel,
• refused delivery,
• or failed to respond to courier notifications,

this does not constitute a defective product or a product that is not as described under Canadian consumer protection laws.

If a customer initiates a payment dispute or chargeback after failing to participate in the delivery process, VitaMaple reserves the right to provide the payment processor with supporting documentation, including:

• order confirmation,
• shipment records,
• tracking history,
• courier delivery logs,
• proof of delivery attempts,
• customer communications,
• and any other relevant evidence demonstrating that the order was processed and shipped in accordance with applicable Canadian law.

10. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email: support@vita-maple.com

We are committed to resolving your concerns fairly, promptly, and in accordance with applicable Canadian consumer protection laws.